Terms of service

Effective Date: 2 October 2025 Last Updated: 1 October 2026

Terms of Service

Welcome to JADE254.

These Terms of Service govern your access to and use of JADE254 websites, applications, platforms, software, products and related services.

By accessing or using a JADE254 service, creating an account, purchasing a service or otherwise indicating acceptance of these Terms, you agree to be bound by them.

If you do not agree with these Terms, do not use the applicable JADE254 service.

1. About JADE254

JADE254 is a digital commerce technology ecosystem designed to help businesses establish an online presence, connect with customers, manage commerce and business operations, use payment integrations and adopt automation and artificial intelligence.

Our ecosystem may include:

JADE254 Platform; JADE254 Book; JADE254 POS; JADE254 WhatsApp AI Agent; JADE254 AI App Builder; other products, applications, integrations and services introduced in the future.

Not every product or feature is necessarily available in every country, account type or at every time.

1. Definitions

For these Terms:

“JADE254”, “we”, “us” or “our” means the applicable JADE254 operating entity.

“You” or “your” means the person or organization using the Services.

“Services” means JADE254 websites, software, platforms, applications, APIs, products, features and related services.

“Business User” means a business, organization or person using JADE254 for business purposes.

“Customer” means a person interacting with a Business User through a JADE254 service.

“Content” means information, text, images, product details, documents, transactions, files, messages and other material submitted to or generated through the Services.

1. Eligibility

You may use JADE254 only where you are legally capable of entering into an agreement.

If you use JADE254 on behalf of a company, partnership, organization or other entity, you represent that you have authority to bind that entity to these Terms.

Business accounts should not be created or operated by persons who lack the legal authority required to enter into the applicable agreement.

1. Creating an Account

Certain JADE254 services require an account.

You agree to provide accurate and current information and to keep that information updated.

You are responsible for:

maintaining the security of your account; keeping passwords confidential; controlling access to your devices; controlling account permissions; promptly reporting unauthorized access.

You are responsible for activity occurring through your account unless you can demonstrate that such activity occurred without your authorization and despite reasonable security measures.

1. Business Accounts and Permissions

Where JADE254 provides business-management functionality, account owners may assign roles and permissions to employees, staff members, administrators or other authorized persons.

Business Users are responsible for:

assigning appropriate permissions; removing access when a person leaves the business; protecting business credentials; reviewing account activity; ensuring authorized persons use the system appropriately.

JADE254 may provide permission controls, but Business Users remain responsible for determining who should have access to their business data.

1. Using JADE254

You agree to use JADE254 only for lawful purposes.

You must not:

use the Services for unlawful activity; attempt unauthorized access; bypass authentication or security controls; interfere with the operation of the Services; introduce malware or malicious code; reverse engineer the Services except where applicable law permits; exploit vulnerabilities without authorization; impersonate another person or organization; misuse another user's account; upload unlawful or infringing material; use JADE254 to defraud others; manipulate transactions dishonestly; use the Services to facilitate cybercrime; abuse APIs, infrastructure or rate limits; attempt to disrupt service availability; use automated systems to scrape or collect information except where expressly permitted; misuse customer or personal information.

JADE254 may suspend activity that presents a security, fraud, legal or operational risk.

1. Business Content

Business Users may upload or publish:

business descriptions; logos; photographs; products; services; prices; business locations; opening hours; contact details; inventory information; customer information; transaction information; other business content.

You remain responsible for the legality, accuracy and appropriateness of the content you submit.

You must have the necessary rights and permissions to upload or publish content.

1. Public Business Profiles

Certain JADE254 services are designed to make business information publicly discoverable.

If you publish a business profile, you understand that information designated as public may be visible to:

customers; visitors; other users; search engines; other internet users.

You should not publish personal information that you do not intend to make publicly available.

1. Your Ownership of Content

Subject to third-party rights, you retain ownership of the business and other content you submit to JADE254.

By submitting content to JADE254, you grant us the limited rights necessary to host, store, reproduce, process, display, transmit and otherwise use that content solely to provide, secure, maintain and improve the relevant Services.

For public business profiles, you additionally grant JADE254 the rights necessary to display and distribute the public information through the applicable JADE254 service.

We do not acquire ownership of your underlying business, products or intellectual property merely because you use JADE254.

1. Intellectual Property

JADE254 and its licensors own all rights in the JADE254 Services, including where applicable:

software; source and compiled code; interfaces; designs; trademarks; logos; branding; documentation; databases; visual elements; proprietary technology; system architecture; underlying models and technology.

You may not copy, modify, distribute, sell, lease or create derivative works from JADE254 technology except where expressly permitted.

JADE254, JADE254 Book, JADE254 POS and associated names, logos and branding may be trademarks or protected marks of their respective owners.

1. Payments and Third-Party Payment Providers

Some JADE254 services may enable payment functionality or connect to payment providers.

Payments may involve third-party providers including mobile-money, card, banking or other electronic-payment services.

Third-party payment providers may have separate:

terms; fees; transaction rules; privacy policies; identity requirements; settlement rules; refund procedures.

JADE254 does not control the operation of independent payment networks or providers.

A payment may be declined, delayed, reversed, held or otherwise affected by a third-party provider.

Where applicable, you remain responsible for complying with payment-provider requirements and applicable financial laws.

1. Fees and Subscriptions

Some JADE254 Services may be free, while others may require payment.

Before purchasing a paid Service, applicable pricing and billing terms will be presented to you.

You agree to pay applicable charges when due.

Unless expressly stated otherwise:

taxes may apply; third-party payment fees may apply; prices may change for future purchases or renewal periods; promotional pricing may have separate conditions.

Where recurring subscriptions are offered, the applicable subscription page will state the renewal and cancellation terms.

We will not treat an undisclosed recurring charge as agreed merely because you used a free or unrelated JADE254 service.

1. Refunds and Cancellations

Refunds depend on the Service purchased, the applicable purchase terms and applicable law.

Where JADE254 offers a refund policy, the specific product or subscription terms may contain additional conditions.

Nothing in these Terms excludes consumer rights or other mandatory remedies that cannot lawfully be excluded.

1. JADE254 POS

JADE254 POS may provide functions relating to:

sales; products; inventory; customers; suppliers; purchases; returns; payments; business operations; financial records; reporting; user permissions; integrations; other commerce-management functions.

POS records are intended to assist business operations.

Business Users remain responsible for reviewing their records and ensuring that their accounting, tax, financial and regulatory obligations are properly satisfied.

JADE254 is software infrastructure and does not replace professional accounting, legal, tax or financial advice.

1. Offline and Synchronization Features

Where a JADE254 product supports offline operation, certain information may be temporarily stored on the user's device before synchronization.

Users are responsible for:

maintaining appropriate device security; ensuring devices have sufficient storage; installing updates; avoiding unauthorized access; allowing synchronization to complete when connectivity is available.

Offline functionality may be affected by device failure, loss of connectivity, software errors or other technical conditions.

Where synchronization conflicts occur, JADE254 may apply system rules designed to preserve data integrity.

1. AI Services

Some JADE254 products may provide AI-generated responses, recommendations, content, automation or other AI-assisted functionality.

AI output may contain:

errors; omissions; outdated information; incorrect assumptions; inappropriate recommendations.

You must independently verify important AI-generated information before relying on it.

You must not use JADE254 AI services as a substitute for professional legal, medical, financial, tax, accounting or other professional advice.

You remain responsible for decisions made using AI-assisted functionality.

1. WhatsApp and Messaging Services

Where JADE254 integrates with WhatsApp or another messaging platform, those services are also subject to the applicable platform's terms, policies and technical requirements.

JADE254 cannot guarantee delivery of every message.

Messages may fail because of:

network conditions; recipient settings; platform restrictions; account restrictions; provider outages; policy enforcement; incorrect recipient information.

Business Users are responsible for obtaining any permissions required to communicate with their customers.

1. Third-Party Services and Integrations

JADE254 may integrate with third-party services such as:

payment providers; messaging providers; cloud infrastructure; analytics services; authentication services; AI providers; mapping services; business tools; external APIs.

Third-party services may change or become unavailable independently of JADE254.

Your use of a third-party service may be governed by separate terms between you and that provider.

1. Service Availability

We aim to make JADE254 reliable and available, but we do not promise uninterrupted or error-free availability.

Services may be temporarily unavailable because of:

maintenance; upgrades; security incidents; infrastructure failures; internet outages; third-party failures; events outside our reasonable control.

We may perform scheduled or emergency maintenance when necessary.

1. Product Changes

JADE254 is continuously developing.

We may:

add features; remove features; modify interfaces; change technical requirements; introduce new products; discontinue products; change integrations; modify pricing for future purchases.

Where required by law or contract, we will provide appropriate notice of material changes.

1. Security

You must not attempt to compromise JADE254 security.

Examples of prohibited behavior include:

credential attacks; unauthorized scanning; exploitation; denial-of-service attacks; malware deployment; unauthorized privilege escalation; database intrusion; interception of communications; unauthorized access to another business or account.

Security vulnerabilities should be reported responsibly through:

Security contact: [SECURITY EMAIL]

We may take immediate action to protect users and the JADE254 infrastructure.

1. Privacy

Your use of JADE254 is also governed by the JADE254 Privacy Policy.

The Privacy Policy explains how JADE254 processes personal information, including account information, business information containing personal data, analytics, communications, payment-related information and AI-related processing.

By using JADE254, you acknowledge that your information may be processed as described in the Privacy Policy.

1. Legal and Tax Compliance

You are responsible for understanding and complying with laws applicable to your business.

This may include laws concerning:

taxation; consumer protection; privacy; employment; payments; business licensing; intellectual property; advertising; electronic communications; record keeping.

JADE254 may provide technology that assists with business operations, but using JADE254 does not by itself make your business legally compliant.

Where JADE254 integrates with governmental or regulatory systems, availability and requirements may depend on those external systems.

1. Prohibited Financial or Fraudulent Activity

You must not use JADE254 to:

create fraudulent records; conceal unlawful transactions; manipulate payment records; facilitate money laundering; impersonate another business; misrepresent products or services; deceive customers; conduct unauthorized financial activity.

JADE254 may suspend or terminate accounts involved in suspected fraud or unlawful activity, subject to applicable law.

1. User Feedback

If you provide suggestions, ideas or feedback about JADE254, you agree that we may use that feedback to develop or improve our products without creating an obligation to compensate you, provided doing so does not violate rights you retain under applicable law.

1. Copyright and Intellectual Property Complaints

If you believe content available through JADE254 infringes your intellectual property rights, contact:

Legal/IP: [LEGAL EMAIL]

Please provide sufficient information for us to understand the claim and identify the allegedly infringing material.

We may remove or restrict access to content where appropriate and permitted by applicable law.

1. Suspension and Termination

You may stop using a JADE254 Service at any time, subject to outstanding contractual or payment obligations.

JADE254 may suspend or terminate access where reasonably necessary because of:

material breach of these Terms; fraud; unlawful activity; security risks; abuse of the platform; non-payment; unauthorized access; circumstances creating legal or operational risk.

Where appropriate, we may provide notice and an opportunity to remedy a breach.

Some provisions may continue after termination, including provisions relating to intellectual property, payment obligations, liability, dispute resolution and data retention.

1. Your Data After Termination

After account termination, JADE254 may retain certain information where necessary for:

legal compliance; financial records; fraud prevention; security; dispute resolution; legitimate business purposes; enforcing agreements.

Where information is no longer required, it may be deleted, anonymized or otherwise securely handled according to the Privacy Policy.

1. Disclaimers

To the maximum extent permitted by applicable law, JADE254 provides Services on an “as available” basis.

We do not guarantee that:

the Services will always be available; every feature will meet every business requirement; information will always be error-free; integrations will never fail; third-party services will remain available; AI output will always be accurate; transactions will always succeed; businesses will achieve a particular financial or commercial result through using JADE254.

Nothing in these Terms removes rights or protections that applicable law does not permit us to exclude.

1. Business Decisions

JADE254 provides technology and tools.

We do not guarantee:

increased sales; increased profits; customer acquisition; search-engine rankings; advertising performance; business growth; financial outcomes.

Business Users remain responsible for their business decisions and use of the information and tools provided by JADE254.

1. Limitation of Liability

To the maximum extent permitted by law, JADE254 will not be liable for indirect, incidental, special, consequential or unforeseeable losses arising from use of the Services.

This may include, where legally permitted:

loss of profits; loss of business; loss of anticipated savings; loss of opportunity; loss resulting from third-party services; loss arising from internet or telecommunications failures.

Nothing in these Terms limits liability that cannot lawfully be limited or excluded.

1. Indemnity

To the extent permitted by applicable law, you agree to take responsibility for claims, losses and reasonable costs arising from your:

unlawful use of the Services; violation of these Terms; infringement of another person's rights; unauthorized use of personal information; fraudulent activity; content submitted by you.

This section does not apply to the extent that a claim is caused by JADE254's own unlawful conduct or liability that cannot legally be transferred to you.

1. Force Majeure

JADE254 will not be responsible for failure or delay caused by circumstances reasonably outside our control, including:

natural disasters; war; civil unrest; government action; major infrastructure failures; telecommunications outages; internet disruptions; cyber incidents; third-party platform failures; widespread cloud-service outages.

1. Changes to These Terms

JADE254 may update these Terms as its products, technology, business model or legal obligations develop.

Updated Terms will be published on this page with the relevant effective date.

Where applicable law requires additional notice or consent for a material change, we will follow the applicable requirement.

1. Electronic Communications

You agree that JADE254 may communicate with you electronically regarding your account, transactions, support requests, service updates, security matters and other aspects of the Services.

Electronic communications may include email, SMS, in-app notices, WhatsApp or other supported communication channels.

1. Notices

Notices to JADE254 should be sent to:

[LEGAL EMAIL]

Notices to you may be sent to the email address, telephone number, account notification system or other communication channel associated with your account.

You are responsible for keeping your contact details current.

1. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent, except where applicable law permits otherwise.

JADE254 may assign or transfer these Terms as part of a merger, restructuring, acquisition, sale of assets or similar transaction, subject to applicable law.

1. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

1. No Waiver

A failure by JADE254 to enforce a provision of these Terms does not constitute a permanent waiver of that provision or our right to enforce it later.

1. Entire Agreement

These Terms, together with documents expressly incorporated into them, including the JADE254 Privacy Policy and applicable product-specific terms, form the agreement governing your use of the relevant JADE254 Services.

If a product-specific agreement conflicts with these Terms, the product-specific agreement will control to the extent of the conflict.

1. Governing Law

These Terms are governed by the laws of Kenya, unless mandatory law applicable to you requires otherwise.

1. Disputes

If a dispute arises concerning the Services, we encourage the parties to first attempt to resolve the matter through good-faith communication.

Where a dispute cannot be resolved informally, it may be submitted to the courts or other lawful dispute-resolution mechanism with appropriate jurisdiction under applicable Kenyan law.

Nothing in this section prevents a person from exercising a mandatory statutory right or seeking urgent legal protection where permitted by law.

1. Contact JADE254

For general questions concerning these Terms:

JADE254 [LEGAL ENTITY NAME] [REGISTERED ADDRESS] Email: [SUPPORT EMAIL] Legal: [LEGAL EMAIL]

1. Product-Specific Terms

Certain JADE254 products may contain additional terms relating to:

subscriptions; payment processing; POS usage; APIs; AI services; WhatsApp integrations; booking; business listings; partner services; enterprise services; developer access.

Where such additional terms apply, they will be presented to you before or during use of the relevant service.

1. Our Commitment

JADE254 is building technology for a connected digital economy.

We intend to build our services around principles of:

Security. Privacy. Transparency. Responsible technology. Business integrity. Continuous improvement.

We ask our users to use the platform responsibly and lawfully so that the JADE254 ecosystem can remain useful and trustworthy for businesses and their customers.

JADE254

Build your business. Connect with customers. Run your commerce. Grow digitally.

Bro, there are 6 things I would NOT publish yet

The content above is deliberately designed so we don't make legal claims we haven't verified about JADE254.

Before you put it live, we need to fill in the actual legal identity and operational facts. In particular, we should verify whether AGNP is the legal contracting entity, the parent entity, or simply the wider foundation/brand, because your Terms and Privacy Policy should name the entity that actually accepts the contract and determines the relevant processing.

We also need to lock down the real privacy/security/legal contact emails, registered address, subscription/refund model, countries served, payment providers actually connected, AI providers actually processing user data, hosting/data locations, and the exact deletion/retention behavior of the live platform.

That matters much more legally than making the pages sound sophisticated. Kenya's framework puts substantive obligations on controllers/processors, including data protection by design, retention, data-subject rights and breach response.

Once those facts are confirmed, these two pages can become the canonical legal foundation for the entire JADE254 ecosystem, rather than generic website policies